FAQ


Are you a crisis clinic?

No, unfortunately we do not offer crisis services. Please call 911 or the Hennepin County Crisis Connection in the event of an emergency: COPE for adults (612-596-1223) and Child Crisis for children (612-348-2233.)

Do you take insurance?

Yes, we are in-network with most major insurance companies. We attempt to verify that you have coverage prior to your visit and we will handle all the billing to your insurance plan. Ultimately, your health insurance is your benefit and you are responsible for knowing your coverage.

How do I know which therapist to see?

The therapist you see will depend on your reason for seeking therapy, your preference in treatment modality, your insurance, and your schedule. We encourage you to read the biographies of each of our therapists to determine who you think may be a good fit for you. We are available to answer any questions you may have or to facilitate your decision making process.

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How often would I come to therapy?

That depends on your reason for seeking therapy and your specific needs. We want you to come as often or as occasionally as is best for your situation. Most clients start with weekly, one-hour sessions but others may come in less frequently. Very occasionally, some clients will come twice a week if they are experiencing a more acute issue or need extra support. The duration of therapy also varies from individual to individual. Some people need only short-term therapy because their issue requires only a few new skills that are relatively easy to learn and implement. Whereas other people may desire longer-term therapy to explore how their personal history is contributing to their current struggles. Depending on the situation and the individual, learning new skills and gaining insights is a process that can happen slowly or more quickly. While we do not want to rush the therapeutic process, we also do not want to keep anyone in therapy longer than is necessary or desired. Your therapist will be able to give you a better understanding of your timeline once he or she has had an opportunity to meet you and gain a better understanding of your personal history and reasons for seeking therapy.

What are your hours?

We offer services Monday through Friday and some Saturdays. We have morning, afternoon and evening appointments available depending on the provider you see. Typically, you will be able to schedule your first appointment within one week of initiating contact with us.

What does Out-of-Network or Point-of-Service mean?

These mean that you have a choice in your insurance plan to go outside of your particular HMO or Managed Care Network. This gives you options and typically you will have a deductible and then an 80/20 plan. The advantage of these is that there is less control from the insurance company over your care.

What is the cost of therapy?

The cost of therapy depends on your insurance coverage. To better understand your behavioral health coverage, contact your insurance company to inquire about your explanation of benefits (EOB).

If you are without insurance or your insurance is limited, we will make every effort to work with you to find a payment plan.

What should I expect at my first appointment?

The first appointment is referred to as the “intake session.” During this appointment, your therapist will be gathering information from you to better understand your personal history and reason for seeking therapy. You will also have an opportunity to ask any questions you may have. Together, you and your therapist will discuss the best plan of action for you moving forward.

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