I enjoy being that first point of contact for new clients and helping them find a provider who will best fit their needs.
And in the process we’ve welcomed some exceptional new members to our team.
To celebrate, we’re introducing you to the humans behind the many services we offer.
This week, we’re talking with intake coordinator, Jacqueline:
Thanks for taking the time to chat with us, Jacqueline! What do you love most about your role at Sonder?
I enjoy being that first point of contact for new clients and helping them find a provider who will best fit their needs. I feel it is important to set the tone for their experience here and always try to make the process as easy and “non-stressful” as possible.
I LOVE working with our whole team, but have really built a good relationship with administrative team members, Amara and Megan, as well as providers, Alexandra, Trevor, and Alejandra. We have a wide range of personalities here and it makes work fun and enjoyable. Our clients are pretty awesome, too. 😉
What first brought you to this work? What keeps you going?
I’ve worked in healthcare for years, but felt a draw towards mental health, specifically. I have experienced things firsthand and seen with my own family and friends how much of an impact mental health can have in a positive (and sometimes negative) way.
I think it is important to share personal experiences (to a certain extent) and let others know they are not alone in what they are feeling or going through. I have a heart that longs to help, and I get a lot out of what I do here at Sonder. Hearing how I’ve helped others always touches my heart and gives me that extra “pep in my step” if I’m feeling down or stressed.
We know that there are many myths about emotional wellness out there. What’s one misconception that you’d like to erase for good?
Tough one! I think there is a common misconception about therapy in general and how some people think you need to be going through something or have gone through something traumatic to benefit from it.
I’ve learned in my time working here (and in life), that everyone could use a little therapy from time to time and it isn’t something you should feel embarrassed about. It helps having an unbiased point of view and really makes it easier to see things from the outside looking in.
Sometimes looking at things from a different perspective can open our eyes to alternative ways of thinking or viewing a certain situation and/or certain feelings.
What’s something clients/patients might be surprised to learn about you?
I have my own mental health struggles and can often relate to what clients discuss with me over the phone. It makes my job that much more special, because I can offer firsthand experience and find providers I know they will get along with and build a relationship with.
Taking that first step can be difficult and sometimes intimidating, but trust the process and know that we are all here to help and support you in this journey.
When you’re not working, what are you most likely up to?
Playing with my fur babies, Bonnie and Clyde, and preparing for my sweet baby girl who will be here in September! I am a first-time mama and I couldn’t be more excited for this new chapter of my life!
As healthcare providers, it’s essential that we maintain our own emotional wellness practices. What does self-care look like for you these days?
Self-care lately has been facials, meditation/prayer and prenatal pilates. Also getting outside to walk and enjoy the beautiful weather everyday! I try to take a few hours every Sunday evening to relax and refocus myself for the upcoming week.
Anything else you’d like to share, Jacqueline?
I am so thankful to be part of the Sonder team! I love working with our providers and the new and existing clients everyday! I am excited to continue to grow in this company and am looking forward to helping our clients in their therapy and psychiatry journeys!
Thanks, Jacqueline! We’re grateful to have you on the team.
Ready for some emotional wellness support?